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 Logitech Cordless Comfort Duo Review  

Date : Friday, 29 August 2003
By : Stygian
Provided By : Logitech
Page : 2

Installation:

   As mentioned before, there is a little more to installation than just plugging the receiver into the appropriate ports on your system; you'll have to "connect" each device (keyboard and mouse) to the receiver using the process previously mentioned. It's not really hard, but just a little tedious, as you'll first have to push the "Connect" button on the receiver, then turn the keyboard over and press the Connect button on it; for the mouse, the process is a little more hard, as the Connect button on it has to be pressed by something pin-like, such as a pencil or pen tip. As also mentioned before, these steps are needed so that the keyboard & mouse can properly communicate with the receiver; anytime you change batteries in one of the devices, you'll need to "Re-Connect" it to the receiver in this way. With that done, you can install iTouch and MouseWare, Logitech's software for their keyboards and mice, respectively. You do not need this software to use the keyboard and mouse, but it adds functionality such as the assignment of different functions to the additional keyboard buttons, so you may want to install it. The versions I used were downloaded from Logitech's site, and were the latest as of the time of this review. (v2.15 for iTouch and v9.78 for MouseWare)

   The iTouch software allows you to configure five of the additional buttons/keys included on it, the four that reside in the center and the one "Logitech" key off to the side above the numpad with the printscreen key grouping. The default functions are pretty much what an OS like Win2K or WinXP would assign to these buttons; but with iTouch you have the option of setting each key to three other functions: Launch Web site, Open Program, or Open a Menu. Launching a website is probably the most self-explanatory, and probably the least useful, in my opinion. Opening a program can be more useful, as you can keep handy and much-used programs only a press away - this would be useful for quickly launching WinAMP or the calculator. The Menu functions requires the most work on your part to get it setup, but can be the most useful, as you can make a list of programs or websites that will show up as a menu when the specified key is pressed; you can then easily click/select one of the options and the action will be performed. With these features, performing repeated tasks in your OS should be made easier, but the Cordless Comfort Duo does not have as many additional keys as either the Navigator Duo or Elite Duo did.
 


Key configuration.

Options available.

Menu creation.

Adding an item to the menu.

   The Cordless Comfort Duo lacks a Media Key - such a key would launch a list of available media players on your system for you to select for opening. This worked perfectly with the media controls such as play/pause and stop, and while the Cordless Comfort's keyboard does have media controls, if you want to be able to launch your media player using the keyboard, you'll need to set up one of the buttons to open a Menu that you've manually configured with your list of players. This isn't too hard, of course, but could have been avoided. The multimedia controls, meanwhile, work well with many media players, including my favourite, Winamp. (A full list of supported players is located here.) Without the iTouch software, I believe the multimedia keys will only work with Windows Media Player.

   Some additional options with iTouch allow you to enable/disable the on-screen display; this display shows up whenever you use one of the programmable keys, change the volume or change the caps lock/num lock/scroll lock states. It's often handy to have this display when adjusting volume, but you don't really need it to tell you what function you've used on one of the keys you've configured. It's very helpful for displaying, for example, Caps Lock states though, as since the keyboard doesn't have these "Lock" LED indicators to cut down on battery usage, it's helpful to be able to see whether or not the Lock is on without having to look at the receiver's LEDs.
 


Initial window you'll see after first usage of each configurable key.

Additional iTouch options.

On-screen effects.

Connection status.

   The last tab in iTouch's options shows battery life and secure mode settings; it's useful to be able to gauge battery life from within the software, and not have to check the batteries yourself with a multimeter! Though, I wonder sometimes how good the software can gauge battery life, and whether or not it will be able to give you an adequate warning before the batteries died. If you're worried about security issues that come with a wireless keyboard, you can establish a "secure" connection to the receiver, which, I'm guessing, will encrypt any keystrokes you make. The procedure to do so requires a little work, but is worth it if you're worried about people snooping in on your computing.

   The software also allows you to establish a connection between the keyboard and receiver in much the same way as your initial setup did, with the pressing of the "Connect" button. This process will be necessary once you change the batteries in the keyboard; in such a case, you can use your mouse to press the click the Connect button in the software. Just remember, don't change the batteries in both the keyboard and mouse at the same time, or else you'll have to press Connect on the receiver instead of in the software, as you won't have any means of getting input into the system!
 


Establishing secure mode...

... is a little process.

Systray menu.

v2.15 of iTouch used.

   MouseWare has a long tradition with Logitech, which explains the high version numbers. Similar to iTouch, it allows you to assign different functions to your mouse's buttons, to make your mouse that much easier and handy to use. After installing it, you'll be able to configure the functionality of all four of the Cordless Comfort's mouse buttons. As with iTouch, the software isn't needed, but considering the latest version of MouseWare works great and doesn't have the wheel problems that previous versions did, it's worth a look at.
 


Recommended receiver placement.

Summary.

Each button is clearly labelled.

Many common Windows commands are available.

   As you can see, each button can be set up to perform a variety of functions, many of them common Windows commands such as Close Window or Maximize Window. You can even assign a keystroke to a button, something like Alt/Ctrl/Shift + another key - assigning a keystroke could be helpful in some games like those from the RTS genre, as it makes doing things that much faster. Another useful feature was the Quick Switch, which is like Alt-Tab in that it displays a list of running programs that you can switch the focus to; Logitech has touted this feature much for their MX series of mice, as they have a button that by default performs this function, but as long as you're running MouseWare and willing to commit a button, this feature will be available to you.

   Overall, I found the best feature to be "Back", as it allows easy navigation through webpages - though because there's no corresponding "Forward" button such as is found on the MX500 and MX700 mice, the utility of it is diminished somewhat.
 


Motion tab.

Connectivity page.

v9.78 of MouseWare was used.

   You'll also notice that there wasn't a setting for adjusting the PS/2 polling rate in MouseWare - we'll see why this was the case in testing. You can also see one of the newer features of MouseWare, a setting to disable acceleration in games, which can be useful especially for FPS games. As with iTouch, there is a page for the cordless features of the mouse, allowing you to both monitor battery levels of the mouse and re-connect it if you've replaced the batteries. There's no "secure" option, but it's not needed; after all, if someone were monitoring your mouse, what would they learn? ("Ohhh... he's moving toward the upper-left... OMG, he just double-clicked!") Overall, both iTouch and MouseWare were nice to use, however, you'll want to make sure you uncheck, at install time, the "option" of installing desktop shortcuts to websites that you know how to get to, if you want to. With the wheel-problems gone from MouseWare, there isn't a reason not to install MouseWare, but with WinXP's default assignment of "Back" to the fourth (thumb) button, you may not have a reason to install it.

Testing:

   As usual, I tested this keyboard for close to three weeks, during which I used the combo for my daily tasks such as web-browsing, some image editing, word-processing, e-mail, and of course, lots of gaming.

   Firstly, I think you all should know that I hadn't, up until this point, used a Natural or "Split-Key" keyboard for any real length of time. As such, things felt "weird" for a while, but after about 2-3 days of usage, I could say that I was adequately adjusted. You should also note that I've never had comfort issues on my regular layout keyboard - so I didn't feel much better, comfort-wise, with the Cordless Comfort's keyboard. The large wristrest, however, felt very nice, and should be a godsend to those of you who, at the office, have to deal with a table that has sharp edges. For pure functionality, I didn't notice any lag or responsiveness issues with the keyboard - though I've heard this can vary depending on what other electrical devices are in the environment you're in - if this becomes a problem, moving the receiver should help.

   The keys themselves were fairly quiet when in use, though this isn't the quietest keyboard I've heard by far. I shouldn't think that most people would be annoyed by this keyboard though, so this isn't a problem. I found that, compared to the Navigator and Elite Duo's keyboards, the Cordless Comfort's keys felt like they had a little more play in them - I didn't take out a measuring stick and actually gauge this, but this was my impression. Overall, I liked the feeling of the keys, in that they weren't loud by did provide the necessary feedback, albeit a little less than I've been used to.

   Fortunately, the Cordless Comfort's Escape key is in a proper position, and isn't too near the Sleep button - and thus there's no danger of accidentally pressing one key when you're trying to hit the other. However, there are some other layout problems that were troublesome for me. Firstly, the rearranged key grouping that contains Insert/Delete, Home/End, PageUp/PageDown, bothered me the most. I'd often hit one key when I was trying to hit another - of all things, this will take the longest to get used to. I would have preferred if Logitech had kept this layout in the traditional format, as I've seen some older model MS Natural keyboard that have kept this grouping in the traditional way. I believe Logitech re-arranged this grouping to cut down on the keyboard's size, but I'd rather they didn't take this liberty. Secondly, the movement of the PrintScreen/Scroll Lock/Pause-Break keys to a location above the numpad can be confusing; while these keys aren't used often, I've used them enough that when I do have to, I have to do a double-take at the keyboard to find the right key.

   It's made even worse by the fact that these keys are right next to the numpad grouping, and aren't placed above them with some space in between. The last thing was the smaller Ctrl, Alt, Shift and WinKey on the right side of the keyboard, again, in order to save on space. While this didn't bother me too much, as I didn't find myself making mistakes here, I just would have preferred a "normal" layout. These are some things to consider - if you can, always try out the keyboard at some local retail store that has them on display.

   Lastly, the additional keys on the keyboard such as the volume controls and quick-launch keys are all made out of rubber - this gives them the feel of buttons on a remote control, and I don't really like this feeling. I'd much rather they were made out of plastic and given the same tactile response as normal buttons, even if they had to be smaller in size.

   The mouse, while looking pretty damn cool, was perhaps a tad too big for my hands, as it felt a little too bulky. I didn't have any comfort problems with this mouse, but I just felt I couldn't get adjusted to it as fast as I'd have liked. The buttons on the mouse were firm and responsive, and since I've always liked how Logitech's buttons feel, I had no problem with the mouse in that respect. The extra thumb button was useful in games, where it could be set to perform some other function that otherwise would have required a keystroke or keypress. The mouse also glided across surfaces nicely with its five (Teflon?) feet. The major problem I had with the mouse had to do with its motion, and this was *not* due to a bad optical sensor but rather the RF technology used for this cordless mouse.

   As I said before, there was no option to set the PS/2 polling rate in MouseWare; this was strange, because you could still adjust the PS/2 rate, all the way up to 200Hz, using Device Manager. However, such a change offered no improvement, as the mouse's motion still felt like the refresh rate was fairly slow. To me, the PS/2 polling rate is one of the most important things when it comes to accurate mouse movement; it's basically a measure of how many times, per second, that the cursor position on screen is updated. With a slow refresh rate, fast mouse movements will appear jerky, and as such, your game play may suffer, or image editing may be tedious. I used Mouse Rate Checker to check the actual refresh rate of the mouse, after I had set the PS/2 polling rate in WinXP to 200Hz; as I expected, the actual rate topped out at about 50Hz, the same as was found for both the Navigator Duo and Elite Duo's mice. It was sad to see this, as the optical sensor in the Cordless Comfort's mouse was being limited by this aspect of the hardware; I'm guessing that the 50Hz update rate was designed to save on battery life, as the newest MX700 mouse is cordless as well, but updates at 125Hz - however, it is rechargeable, so battery life is not so much of a concern.


Sadly, the Cordless Comfort Duo's mouse could only
muster an actual maximum refresh rate of ~50Hz.

Conclusion:

   Despite some layout quirks, I liked the Cordless Comfort Duo's keyboard. It was comfortable to use, and I didn't have trouble getting used to the split-key layout; while I didn't find it more comfortable mainly due to the layout, I did like the large and sturdy wristrest, and the feel of the keys was decent as well. The main layout problems I had were with the repositioning/regrouping of the keys above the arrow keys; this will take some time to get used to, and if there's one thing I could change with this keyboard, this would be it. Nonetheless, I believe this keyboard ought to satisfy those who have to have a split-key layout, as you get a quality keyboard plus some nice extra keys and multimedia control. However, the biggest downside to the whole package is found in the mouse; its effect maximum refresh rate of 50Hz makes the cursor's movement on screen feel choppy. The fact that the mouse's connector is PS/2 only has nothing to do with this, as it's a limitation of the cordless hardware being used, a limitation that perhaps saves battery life. This will be noticed by people who play games a lot, and those who require precise mouse movement, say in image editing applications. It is sad to see an otherwise great package/combination somewhat set back by this detail.

Pros:

  • Split-key layout for those who need/want it
  • Cordless; makes your workspace that much cleaner
  • Comfortable keyboard and excellent wristrest
  • iTouch and MouseWare software offer extensive configuration options
  • Extra keys on keyboard - Application Quick Launch buttons and Multimedia controls
  • Required AA batteries included
  • Mouse has an extra thumb button that can perform a variety of tasks
  • Looks sleek :)

Cons:

  • Mouse refresh rate maxes out at 50Hz
  • Mouse is for righties only
  • Layout quirks and rearrangements on keyboard

   Lastly, a big thanks goes out to Logitech for providing the unit for review!

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